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Support Coordination

clock7th September 2021

We know getting support to help you navigate your NDIS plan can be confusing. This is why we have put this article together- to explore what a support coordinator is, what they can do for you, how to get funding for support coordination in your plan and more.

What is support coordination?

There are three levels of support coordination that can be included in your plan:

  1. Support connection – This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and pursue your goals.
  2. Support coordination – coordination of supports: This support will assist you to build the skills you need to understand, implement and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.
  3. Specialist support coordination – This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensuring consistent delivery of service.

Depending on your individual goals, plan objectives and aspirations you may receive funding for these supports in your plan.

Do you need to be eligible for support coordination funding?

Yes, to receive funding for support coordination in your NDIS plan, there is eligibility criteria you will need to meet.

Does the amount of support coordination funding I get depend on the type of disability I have?

No. The NDIS looks at lots of factors when they assess how much support coordination funding you need. Whilst they do look at the type of disability you have, they also look at your informal support network, like your friends and family, who are there to support you when navigating the NDIS.

Can I have both plan management and support coordination included in my plan?

Yes. These are two different services and it’s possible to have both included in your plan. While plan management is to do with managing your NDIS plan’s funding, a support coordinator can help you find and connect with service providers and help you understand your plan.

Is there a limit on how long I can have support coordination?

No. Provided you meet the eligibility criteria, there is no limit on how many times you can have support coordination included in your NDIS plan. It’s important to note that any and every time you request support coordination, you should present as much evidence as you can (e.g. a letter from a GP or an occupational therapist report), as this can help to show the NDIS the benefit it can provide you.

Will my support coordinator handle everything for me? 

No. You still have the control over your NDIS journey, including what services are delivered and when. Rather than doing everything for you, a support coordinator helps you build your skills and confidence so that you can eventually coordinate your supports yourself, or with the assistance of your informal support network.

Is my support coordinator budget only used for face-to-face meetings with my support coordinator?

No. Face-to-face or virtual meetings are only a small part of what support coordinators do. The majority of their work is done behind the scenes, researching the best solutions for your needs, contacting your service providers, reporting to the NDIS, answering any questions you have, and doing lots of admin to make sure you’re getting the most out of your plan. These tasks all count as support coordination hours from your plan to help you reach your goals.

Can I contact my support coordinator in an emergency?

No. In an emergency or crisis, you should always contact the appropriate emergency service. Your support coordinator can help you if you’re having issues with a service provider, but it is not their duty to intervene in the event of an emergency.

Support Coordination at CÜRA

Our Support Coordination program is designed to help multicultural individuals navigate the complex NDIS space and ensure they’re getting support that aligns with their unique needs. We help customers put their plan into action by supporting them to understand what services and funds are available to them and connecting them with their community and suitable providers. Our aim is to help customers get the most out of their funding while providing support that is accessible, consistent and personalised.

For more information on using CÜRA to help you navigate your NDIS plan, visit our NDIS Support page here

Still have some questions you want answered? 

Email us on or call 1800 94 12 12.

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