Workshops aim to increase effectiveness in working with clients, carers and family

members from diverse cultural and linguistic backgrounds (DCALB).

Subjects covered include:

  • Communty Profile and demography
  • Cross-cultural Communication
  • Bias, Habit, Stereotyping, Prejudice and Discrimination
  • Concepts of Face, Politeness and Courtesy
  • Messages We Send and Body Language
  • Influences on the Individual and Critical Incidents
  • Working and Living in Diverse Environments
  • Cultural Competence and the Business Case for Cultural Competence
  • Concepts of Diversity, its Value to our services
  • Accents and How to Reframe Your Skills to send Clearer Messages
  • What is Culture? Refresher and Definitions

DATES & TIME: Monday 29 March 2010

Session 1: 9.00am – 12.00pm

Session 2: 1.00pm – 4.00pm

VENUE: Multicultural Communities Council Gold Coast  1  Dominions Road, Ashmore

 

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